Terms & Conditions

Overview

This website is operated by Silvienne. By visiting our site or purchasing from us, you agree to these Terms & Conditions together with any policies referenced on the site.

Online Store Terms

You may use this site only for lawful purposes. You must not misuse the site, interfere with its operation, attempt unauthorized access, or use the site to violate applicable law or the rights of others.

Product Information

We aim to present product descriptions, images, pricing, and availability accurately. Screen settings, packaging updates, and supplier changes can cause minor differences in appearance. Product results and experiences can vary from person to person.

Orders and Payments

Submitting an order does not guarantee acceptance. We may refuse or cancel an order when necessary, including in cases involving pricing errors, suspected fraud, unavailable inventory, or invalid payment information. If payment has already been collected for an order we cancel, the applicable amount will be refunded.

Pricing

Prices and promotions may change without notice. The price displayed at checkout when an order is submitted is the price used for that transaction, subject to correction of clear errors where permitted by law.

Shipping

Shipping information is available on our Shipping & Delivery page. Delivery dates are estimates and can be affected by carriers, customs, weather, peak periods, and other circumstances outside our direct control.

Returns and Refunds

Returns and refunds are governed by our Returns & Refunds page, including the 30-day money-back guarantee described there.

Third-Party Services

Our store may use third-party services for payments, shipping, analytics, reviews, and other functions. Those services can be subject to their own terms and privacy practices.

Intellectual Property

Unless otherwise stated, the Silvienne name, site design, original text, graphics, and other original store content are owned by or licensed to Silvienne and may not be copied or commercially reused without permission.

Disclaimer and Limitation

Nothing in these terms excludes rights or remedies that cannot legally be excluded. To the fullest extent permitted by applicable law, Silvienne is not responsible for indirect or consequential losses arising solely from use of the site or delays outside our reasonable control.

Changes to These Terms

We may update these terms from time to time. The version posted on this page applies from the time it is published, subject to applicable law.

Contact

Questions about these terms can be sent to support@silvienne.com.