Frequently Asked Questions

Orders

How do I know my order was received?

After checkout, you should receive an order confirmation at the email address you provided. If you do not see it, check your spam or promotions folder before contacting us.

Can I change or cancel my order?

Email support@silvienne.com as soon as possible with your order number. We cannot guarantee changes after processing has begun.

Shipping

How can I track my order?

When tracking is available, it will be sent to the email address used at checkout after your order ships.

What if my address is incorrect?

Contact us immediately. Once an order has shipped, we may be unable to change its destination.

Returns and support

Where can I find the return policy?

Please review our Returns & Refunds page for eligibility and instructions.

How do I contact Silvienne?

Visit our Contact Us page or email support@silvienne.com.