Shipping policy

WHERE WE SHIP

We ship worldwide.

SHIPPING COST

Shipping is free on all orders, worldwide. There is no minimum.

PROCESSING TIME

Orders ship within 24 hours (business days). Orders placed on weekends or holidays ship the next business day.

You'll receive a confirmation email with tracking information once your order ships.

DELIVERY TIME

Estimated delivery is 5-7 business days after your order ships.

These are estimates, not guarantees. Carrier delays, weather, customs, and holiday periods can affect delivery times.

TRACKING

You'll receive a tracking number by email once your order ships. You can also track your order at silvienne.com/pages/track-order.

Tracking can take 24-48 hours to start updating after you receive the number. If it hasn't updated after 5 business days, email us.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We can't reroute a package once it has shipped. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment.

LOST OR DELAYED PACKAGES

If your order hasn't arrived within 10 business days of the estimated delivery date, email support@silvienne.com with your order number. We'll trace it with the carrier and either replace it or refund you.

QUESTIONS

Email support@silvienne.com.