Shipping Policy

Last updated: July 25, 2026

Order processing

Orders are normally processed within 2 business days. Business days exclude weekends and public holidays.

Estimated delivery

Tracked standard delivery is estimated at 5–14 business days after dispatch. Delivery dates are estimates, not guarantees, and can be affected by carrier delays, peak seasons, severe weather, customs, or remote destinations.

Shipping cost and tracking

Free tracked standard shipping is provided where it is displayed at checkout. Once the order ships, tracking information is sent to the email address provided at checkout. Tracking can take up to 72 hours to begin showing movement.

Optional shipping protection

Tracked Shipping Protection is an optional $5 add-on that can be selected or removed in the cart before checkout. It covers physical damage or package loss while the order is in carrier transit. It does not make delivery faster, and it does not cover address errors or loss after the carrier confirms delivery to the address provided at checkout. If a protected order is lost in transit or arrives damaged, contact us promptly with the order number and, for damage claims, clear photos of the package and item. After review, approved claims will receive a replacement or refund.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact support@silvienne.com within 24 hours if an address needs correction. We cannot guarantee changes after fulfillment begins, and additional shipping costs caused by an incorrect address may be the customer's responsibility.

International orders

International customers are responsible for any import duties, taxes, or customs charges required by their destination country unless checkout specifically states otherwise.

Delayed, lost, or damaged packages

If tracking has not updated for an extended period, the package is marked delivered but cannot be located, or the parcel arrives damaged, contact us with the order number and relevant photos. We will review the tracking information and assist with the carrier investigation or an appropriate resolution.

Contact

Email support@silvienne.com.