Return & Refund Policy
Last updated: July 25, 2026
Silvienne offers a 30-day money-back guarantee. You may request a return within 30 calendar days after your order is marked delivered.
Starting a return
Email support@silvienne.com with your order number, the reason for the request, and photos or video when the item is damaged, defective, or incorrect. Returns sent without authorization may not be accepted.
Return conditions
- Include the device, power cable, remaining replacement discs, manual, and original packaging when reasonably possible.
- The device must be clean and must not show damage caused by misuse, impact, modification, or contact with water.
- Used sanding discs cannot be returned for hygiene reasons. Testing the device does not automatically disqualify an otherwise valid 30-day guarantee claim.
Damaged, defective, or incorrect orders
Contact us within 7 days of delivery so we can evaluate the issue and provide the appropriate replacement, refund, or return instructions. Silvienne covers approved return costs when we sent an incorrect item or the product arrived damaged or defective.
Change-of-mind returns
For approved change-of-mind returns, the customer is responsible for return shipping. Original shipping charges, if any, are non-refundable.
Cancellations and address changes
Contact us within 24 hours of placing the order. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment begins.
Refund timing
After an approved return is received and inspected, the refund is issued to the original payment method. Your bank or payment provider may require 5–10 business days to post the credit.
Contact
Email support@silvienne.com.