Returns & Refunds

30-Day Money-Back Guarantee

Purchases of Silvienne Teeth Whitening Powder are covered by our 30-day money-back guarantee. If you are not satisfied with your purchase, contact us at support@silvienne.com within 30 days of delivery and include your order number. We will review the request and provide the next steps.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging when applicable. We will review the issue and arrange an appropriate resolution.

Returns

Please contact us before sending any item back. If a physical return is required, we will provide return instructions. Items sent without prior instructions may not be identifiable or processable.

Refunds

Approved refunds are issued to the original payment method. After a refund is submitted, your bank or payment provider may require additional time to post the funds to your account.

Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately. We cannot guarantee changes once processing or fulfillment has begun.

Your Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

For return or refund questions, email support@silvienne.com.